Terms of Service

Our service

We provide exterior window cleaning using a pure water reach-and-wash system, along with gutter clearing, fascia and soffit washing, and exterior conservatory roof cleaning, across Leeds, Harrogate, York and the surrounding towns we cover.

Quotes

A quote becomes a fixed price once David has confirmed it to you directly, based on the details you’ve given us about your property. A confirmed quote is valid for 30 days; after that we may need to re-confirm it if anything about the property or the job has changed.

Cancelling or skipping visits

You can skip a visit or end a regular round by text — please give us reasonable notice, ideally before the reminder messages go out (around three days before a visit). Visits skipped after we arrive, or repeated last-minute cancellations, may mean we can’t keep a slot open on the round. We reserve the right to decline or discontinue service.

Introductory discount

New regular-round customers receive an introductory discount on their first clean. The discount amount is confirmed with your written quote, applies once per household, and applies to regular rounds rather than one-off jobs. If something isn’t right with any clean, tell us within 48 hours — with a photo or the chance to take a quick look — and we’ll put it right on a revisit.

Payment

Payment is due after each clean, by bank transfer or cash, within 3 days of the visit. We don’t ask for payment up front.

Weather policy

Light rain doesn’t stop a pure water clean — the water dries spotless regardless. In heavy rain or high winds, we’ll rearrange your visit for safety and quality reasons, and we’ll always let you know rather than silently skipping you.

Access

We need safe access to clean your property properly. If a gate’s locked or access isn’t possible on the day, we’ll rearrange the visit rather than force our way in — and we won’t charge you for a visit we couldn’t complete.

Conservatory roofs

Conservatory roof cleaning covers the exterior of the roof only. We don’t clean conservatory roofs from the inside as part of this service.

Insurance and liability

We carry public liability insurance, and a certificate is available on request. Our liability for any loss or damage arising from our work is covered under the terms of that policy.

Governing law

These terms are governed by the laws of England and Wales.